Practical terms of professional work

The initial consultation considers what brings you, what you are seeking, and whether the proposed work fits your present circumstances. It also covers availability, frequency, fees, location and the working frame. Sending an enquiry or attending an initial consultation does not in itself create an agreement for ongoing work.

Fees are agreed individually. The frequency of sessions, payment method, invoicing and payment dates are confirmed before ongoing work begins. Any later change is discussed in advance.

A regular appointment reserves clinical time. The notice period for cancellation and the terms applying to missed or late-cancelled sessions are set out in the individual written agreement before ongoing work begins. Exceptional circumstances can be discussed when they arise.

For online sessions, each person needs a reasonably private setting, a suitable device and a stable connection. A practical arrangement for a significant connection failure is agreed at the outset. Online work is considered in relation to physical location, applicable professional and insurance requirements, and the circumstances of the work.

In-person work may be available by prior arrangement in West Yorkshire. A consulting address is provided privately once an appointment is agreed.

Information is treated as confidential and records are kept securely. Information may be disclosed with your permission, where the law requires or permits it, where this is necessary to protect someone from serious harm, or where limited information is required for professional consultation, supervision or administration. Whenever practicable, a proposed disclosure is discussed first.

Email and the website form are used for brief enquiries and practical arrangements. Messages are read during working periods and are not a channel for urgent support. Arrangements for contact between sessions are agreed as part of the working frame.

The question of ending can be raised by either person and, where possible, is discussed within a session. Complaints should first be sent directly to Dr Goli so that they can receive a written response. Concerns about the conduct or competence of an HCPC registrant can also be raised with the HCPC through its published process.

The practice does not provide emergency or crisis care and messages are not monitored continuously. Current official routes for urgent support in England are set out on the Emergency / Crisis page.